In accordance with the national and international rules and regulations relative to the protection of the cyber-consumer, you have the right to a legal 30 days withdrawal from the date of receipt of your order, without having to justify your reasons. If you live in Austria, we invite you to contact our customer service at lesnereidesvienna@gmail.com in order to allow us to send you a return voucher and proceed with a refund. For orders out of Austria, the possible return of you order remains at your charge (except if the jewelry you received showed defect or was not the one you ordered initially). We simply require that you fill in the return form enclosed in your parcel so we can act upon it promptly. You will be advised by email as soon as your parcel reaches our offices and we will proceed with an exchange or reimbursement. The item must be returned in its original packaging for protection. Indeed we will not be able to proceed with a refund should the item be damaged during the return shipping. Please note that for hygiene reasons, earring (except clip-on) cannot be returned not exchanged. The same rule applies to perfumes and candles.